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Terms

Terms of Service

Plain-language terms for enquiries, quotes, coordination, payments, lawful routing, and service limits.

Legal review note: These terms should be reviewed by qualified counsel before they are treated as a complete final contract. A signed service agreement may add or replace terms for a specific client engagement.

Nature Of Services

Move Now Group coordinates private aviation requests, urgent travel planning, documentation readiness, relocation planning, and related support. We are not a government agency, airline, air carrier, law firm, or immigration authority.

Third-Party Operators And Professionals

Flights are operated by certificated third-party air carriers or operators, not by Move Now Group. Legal, immigration, tax, security, medical, and regulated advice must come from qualified professionals in the relevant jurisdiction.

No Guarantee Of Outcomes

We do not guarantee aircraft availability, departure time, airport slots, permits, weather clearance, visa issuance, passport issuance, citizenship, residency, asylum, border entry, evacuation, payment processing, or any government decision. We coordinate practical options through lawful channels and explain known constraints.

Client Responsibilities

  • Provide complete, accurate, and current information.
  • Hold valid travel documents and comply with applicable laws, sanctions, carrier rules, and border requirements.
  • Respond quickly when urgent travel, charter, or relocation coordination depends on timing.
  • Review quotes, invoices, operator conditions, cancellation terms, and any written service agreement before payment.

Payments And Cancellations

Quotes may change based on aircraft availability, routing, permits, fuel, airport charges, crew duty time, ground handling, currency movement, and supplier terms. Services may require deposits or full payment before confirmation. Cancellation and refund rights depend on the specific supplier, operator, route, service type, and written agreement.

Compliance

We may refuse, pause, or cancel a request if it appears unlawful, unsafe, misleading, incomplete, sanctions-restricted, or inconsistent with operator, payment, or compliance requirements.

Limitation Of Liability

To the fullest extent permitted by law, Move Now Group is not responsible for indirect losses, missed travel, government refusal, carrier decisions, third-party delays, force majeure, weather, security closures, documentation defects, or client-provided inaccuracies. Specific liability limits may be set in a written service agreement.